Shipping Information
Everything you need to know about how we deliver your SidekickBox
📦 How It Works
Our monthly cycle ensures fresh products and reliable delivery. Sign up before the 5th to get that month’s box!
🚚 Delivery Areas
✅ We Deliver To:
- England (all areas including remote locations)
- Scotland (including Highlands and Islands)
- Wales (all regions)
- Northern Ireland
We provide completely free shipping to all UK addresses with no minimum order requirements.
❌ Currently Not Available:
- International shipping (Europe, US, etc.)
- PO Boxes or BFPO addresses
⏰ Delivery Timeline
| Date | Action |
|---|---|
| 5th | Sign-ups close for current month |
| 6th - 14th | Boxes curated, packed & prepared |
| 15th | Boxes dispatched to delivery partners |
| 16th - 18th | Expected delivery window |
📮 Delivery Partners
We work with trusted UK delivery partners to ensure reliable service:
- Royal Mail: Standard tracked delivery service
- DPD/Hermes: Alternative courier services for optimal coverage
- Local Delivery Services: For remote or hard-to-reach areas
You’ll receive tracking information via email once your box is dispatched.
📍 Address Requirements
✅ Please Provide:
- Full recipient name
- Complete street address
- City/town
- Correct postcode
- Mobile number (for delivery updates)
⚠️ Important Notes:
- Delivery to safe place if not home
- Update address before 5th monthly
- Check apartment/flat numbers
- Consider work vs. home delivery
🔄 Address Changes
Need to change your delivery address? Here’s how:
- Email us at hello@sidekickbox.co.uk
- Changes must be made before the 5th of each month
- Include your full name and new complete address
- We’ll confirm the change within 24 hours
🎁 Special Delivery Scenarios
Gift Subscriptions
- Can be delivered to recipient’s address
- Gift message included with first box
- Recipient receives their own tracking info
Holiday Periods
- Delivery may be delayed during Christmas/New Year
- Alternative dispatch dates communicated in advance
- No interruption to subscription billing
Missed Deliveries
- Cards left if no one home
- Collection from local depot usually available
- Redelivery can often be arranged
- Contact us if packages go missing
❓ Delivery FAQs
What if my box arrives damaged?
Contact us within 7 days with photos. We’ll arrange a replacement or refund.
Can I pause my subscription?
Yes! Just go onto your Subbly account where you can pause.
Do you deliver to apartments/flats?
Absolutely! Just ensure your flat number and building name are clearly included.
What about food safety during transit?
All perishable items are carefully packaged and most deliveries arrive within 2-3 days.
📞 Need Help?
Have questions about shipping or need to report a delivery issue? We’re here to help!
Email: hello@sidekickbox.co.uk
Response Time: Within 24 hours
Best Time to Contact: Before the 5th for same-month changes