Terms of Service

1. Agreement to Terms

By accessing and using SidekickBox services, you accept and agree to be bound by these Terms of Service (“Terms”). If you do not agree to these terms, please do not use our services.

2. Service Description

SidekickBox provides a subscription service delivering curated wellness products including:

• Healthy snacks and supplements
• Self-care and wellness products
• Products specifically chosen for GLP-1 medication users
• Monthly surprise items and brand discoveries

3. Subscription Terms

Subscription Plans

• Standard Box: £20 per month (8-12 products)
• Mini Box: £12 per month (5-7 products)
• Quarterly Prepay: 10% discount when paid in advance

Billing and Payment

• Subscriptions are billed monthly unless prepaid quarterly
• Payment is automatically charged to your chosen payment method
• Sign-ups close on the 5th of each month
• Boxes ship by the 15th of each month
• Failed payments may result in subscription suspension

Cancellation

• You may cancel your subscription at any time
• Cancellations must be made before the 5th to avoid next month’s charge
• No refunds for partial months or unused subscriptions
• You’ll continue to receive boxes until your paid period ends

4. Shipping and Delivery

• We provide free shipping across the United Kingdom
• Boxes are dispatched by the 15th of each month
• Delivery typically takes 3-5 business days
• You must provide accurate delivery information
• SidekickBox is not responsible for packages lost due to incorrect addresses

5. Product Information

• Products are carefully curated but contents vary monthly
• We cannot guarantee specific brands or products
• All products are tested by our team before inclusion
• Allergen information is provided where possible
• Products are suitable for those on GLP-1 medication

6. Health and Safety

• Products are not intended to diagnose, treat, cure, or prevent disease
• Individual results may vary
• Check ingredients for allergens before consumption
• Discontinue use and consult a doctor if adverse reactions occur

7. User Responsibilities

• Provide accurate account and delivery information
• Notify us of any address changes before the monthly cutoff
• Review products for allergens and suitability
• Use products responsibly and as directed
• Contact us promptly about any delivery issues

8. Refunds and Returns

• Due to the perishable nature of our products, we don’t accept returns
• Refunds are only provided for damaged or defective items
• Report any issues within 7 days of delivery
• Replacement products may be offered at our discretion
• Subscription fees are non-refundable once processed

9. Intellectual Property

All content, trademarks, and intellectual property on our website and in our boxes are owned by SidekickBox or our partners. You may not reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

SidekickBox’s liability is limited to the cost of your monthly subscription. We are not liable for any indirect, special, or consequential damages arising from use of our products or services.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Contact Information

For questions about these Terms or our services, please contact us:

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of any changes.